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Transitioning Jepp subscription from 430 to 540?

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MysticCobra View Drop Down
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    Posted: 13 Nov 2014 at 10:11am
For those who have successfully upgraded from GNS units to IFD units, chances are you still had some updates left on your GNS data subscription with Jeppesen when you got rid of that device.

Did Jepp allow a transfer of remaining credit from on subscription product to a new one?  Is there a way to do that via the website (I don't see a way), or did you call and speak to a sales rep?

Any magic phrases required to get that to happen?


Edited by MysticCobra - 13 Nov 2014 at 10:11am
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PA20Pacer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PA20Pacer Quote  Post ReplyReply Direct Link To This Post Posted: 13 Nov 2014 at 10:37am
My experience is that you will have to call a Jeppesen customer service representative to get the subscriptions set up. They do not seem to be well set up for e-commerce in this area. They will likely sell you a new 540 subscription and then give you a credit for the unused portion of your old 430 subscription.

Regards,

Bob
Bob Siegfried, II
Brookeridge Airpark (LL22)
Downers Grove, IL
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chflyer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chflyer Quote  Post ReplyReply Direct Link To This Post Posted: 13 Nov 2014 at 10:49am
I agree with both Bob's comments. This is how Jepp generally handles subscription changes. You might try it via email, but phone is likely quicker and more reliable.
Vince
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oskrypuch View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote oskrypuch Quote  Post ReplyReply Direct Link To This Post Posted: 13 Nov 2014 at 11:02am
I called them up to ask this very thing. You definitely want to do it by phone, and then it is very easy They set up a new plan, and cancel the old one. You get full credit. Change can be active within a couple of hours.

* Orest

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MysticCobra View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MysticCobra Quote  Post ReplyReply Direct Link To This Post Posted: 14 Nov 2014 at 1:27pm
Sounds pretty painless.  Many thanks!
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