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Jep Chart update 18-2021 gives an Error

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rjevansuk View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rjevansuk Quote  Post ReplyReply Direct Link To This Post Topic: Jep Chart update 18-2021 gives an Error
    Posted: 09 Sep 2021 at 11:25am
Hi,

I downloaded the latest Jep Chart updates last week via usb stick to  an IFD 540, but the chart database is completely empty. I have tried to upload the data again and I keep getting an Error. Not Sure if this is a problem with Jeppesen or the IFD. are there any diagnostics I can try to check the update was successful and is it possible to roll back to the previous data?

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Roger Evans
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AviSteve View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 09 Sep 2021 at 11:42am
Is it the IFD giving you an error?  What is the error?
Steve Lindsley
Avidyne Engineering
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rjevansuk View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rjevansuk Quote  Post ReplyReply Direct Link To This Post Posted: 09 Sep 2021 at 11:45am
Hi Steve, thanks for the prompt reply. I can't remember the exact error message, I'll get a screen shot over the weekend.

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chflyer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chflyer Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2021 at 5:07am
You can only load data from the usb to the IFD once. If you have any problem following the first load (as in your case of the empty chart database), you can‘t try again with the same usb. The load process changes something on the usb which prevents subsequent attempts. You‘ll need to recreate the usb before attempting again…. that probably means contacting Jepp to reset the download so you can rewrite the usb.

Edited by chflyer - 10 Sep 2021 at 5:08am
Vince
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rjevansuk Quote  Post ReplyReply Direct Link To This Post Posted: 23 Sep 2021 at 12:19pm
Ok So today I downloaded the latest Charts using JDM. these charts superseded the pervious charts I tried to upload. I downloaded to a different usb stick. I got this error. No other details.



Edited by rjevansuk - 23 Sep 2021 at 12:20pm
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AviSteve View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 23 Sep 2021 at 1:29pm
Looks like a compact flash problem to me.  I would contact tech support and have them walk through it with you.  It might require a trip to the dealer.
Steve Lindsley
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rjevansuk View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rjevansuk Quote  Post ReplyReply Direct Link To This Post Posted: 23 Sep 2021 at 1:41pm
Do you mean the usb stick? I deliberately used a different usb stick just in case the original stick was the problem. BTW the Latest nav data and obstacle data both downloaded ok.
So it cant be the usb drive.
 
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AviSteve View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 23 Sep 2021 at 2:38pm
No I mean IFD internal memory.  Best to check with tech support.  They may have a trick up their sleeve.  Your event log may show something.  Feel free to download it and send it to me if you like.
Steve Lindsley
Avidyne Engineering
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jdojr Quote  Post ReplyReply Direct Link To This Post Posted: 24 Sep 2021 at 8:12pm
I'm having the same problem.  Tech support didn't help too much.  Possibly reload the software or ?  Hopefully this doesn't require a trip to a dealer.
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rjevansuk View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rjevansuk Quote  Post ReplyReply Direct Link To This Post Posted: 25 Sep 2021 at 8:34am
My colleague had the plane at our maintainance engineer's yesterday and the avionics specialist downloaded the error and passed on to Avidyne. Hopefully I'll find out the solution next week.

Edited by rjevansuk - 25 Sep 2021 at 8:35am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 1 hour 33 minutes ago at 2:21pm
I asked tech support and they didn't have any open tickets from you.  Did you download the event log and send it to them?  If not, please email that directly to me and I'll look through it.
Steve Lindsley
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rjevansuk View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rjevansuk Quote  Post ReplyReply Direct Link To This Post Posted: 5 minutes ago at 3:49pm
Hopefully Ill download the log tomorrow if the weather is ok.
Roger
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