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Errors Loading Data Updates |
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Leonard 
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Joined: 05 Jul 2012 Location: Lafayette LA Status: Offline Points: 107 |
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 Posted: 12 Mar 2015 at 1:25am |
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Up date when fine.
In previous post I didn't mean that the problem was with the stick, I was saying that I was using the FOB supplied by Avidyne. LJG
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MysticCobra
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Posted: 11 Mar 2015 at 3:46pm |
That's a red herring. When I had my trouble, the Charts and Obstacle data were still present on my hard drive from my previous (botched) update attempt, so I didn't re-download them from Jepp; only the NavData wasn't kept on the hard drive and had to be re-downloaded. I then installed all 3 (Charts, NavData, Obstacles) on the USB stick and performed the IFD update and it worked fine.
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Leonard
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Joined: 05 Jul 2012 Location: Lafayette LA Status: Offline Points: 107 |
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Posted: 11 Mar 2015 at 3:16pm |
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BTW:: Jepp Rep Recommended that we go back to my hard drive and delete any previous downloads and start from scratch. I explained that I was on my home laptop and the last data was downloaded from my office CPU. He suggested that before any other updating from my office that I should contact Jepp to walk me through deleting previous downloads that may be on my hard drive.
Using Windows 7 PRO Will Update the IFD later and respond with results. TKS
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PA20Pacer
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Posted: 11 Mar 2015 at 12:41pm |
Since the 2015-06 chart data update was available via JSUM today, we went ahead and downloaded it and installed in the IFD540. The process went smoothly with no issues. We reformatted the memory stick supplied by Avidyne prior to the download. Regards, Bob
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Bob Siegfried, II
Brookeridge Airpark (LL22) Downers Grove, IL |
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MysticCobra
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Posted: 11 Mar 2015 at 10:18am |
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I was using a PC. (Windows 7, latest JSUM).
First update (when the USB stick was new and blank) went fine. For the second update (USB stick started with the data files from the first update still on it): JSUM replaced the existing four files on the USB stick (they had slightly different, but comparable, sizes and the "Last Modified" date changed to the day I was performing the update). After the USB stick was inserted in the IFD and the botched update occurred, I looked at the USB stick on my PC again and it showed jillions of 1KB files. (I.e., USB stick file listing changed while it was installed in the IFD during the botched update process.) Reformatting the USB stick, redownloading the data via JSUM, and re-performing the IFD update successfully corrected this issue.
Edited by MysticCobra - 11 Mar 2015 at 10:21am |
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PA20Pacer
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Posted: 11 Mar 2015 at 9:14am |
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Hi Steve-
We were using a PC running JSUM when we saw the problem I originally described, where the IFD540 rebooted and the memory stick contained numerous small files with single-character names. We had a slightly different problem during the last update cycle. In this case, the loading of the update files seemed to freeze after the chart update. When examined after the problem occurred, the files on the memory stick had the expected names and sizes. We were using a 16 GB Wintec Filemate memory stick that had been formatted to FAT32 before using. We reformatted the original 8 GB stick supplied by Avidyne and called Jeppesen to reset the JSUM download counters, and the update seemed to go OK. I am waiting with some trepidation for the next update; I will probably reformat the Avidyne memory stick to erase the previous data and cross my fingers. Regards, Bob Siegfried, II
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Bob Siegfried, II
Brookeridge Airpark (LL22) Downers Grove, IL |
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AviJake
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Joined: 26 Mar 2009 Location: Lincoln MA Status: Offline Points: 2815 |
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Posted: 11 Mar 2015 at 8:46am |
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For anyone who is seeing something similar, are you using PCs or Macs?
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Steve Jacobson
sjacobson@avidyne.com |
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MysticCobra
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Posted: 11 Mar 2015 at 7:34am |
I wouldn't say "the problem was with the Avidyne stick". That makes it sound like using a different thumbdrive might avoid the problem. As I mentioned in my earlier post, I looked at the data on my thumbdrive after downloading my Jepp data from the PC to the USB stick (but before inserting the stick into the IFD), and I saw what looked like good files (they were the same names as and similar in size to the files that were there when I first updated my IFD, which went fine). When I inserted the stick into the IFD, it appeared to update normally, but then at the end something happened. I don't know if it was when the box rebooted while the USB stick was still inserted or something else, but after I pulled the USB stick out of the IFD and looked at it again on the PC, I saw the jillions of 1KB files thing. Somehow, the IFD update process is failing under certain circumstances, and one effect of the failure mechanism is corruption of the data on the USB stick. It should be possible to reproduce on a test bench.
Edited by MysticCobra - 11 Mar 2015 at 7:35am |
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Leonard
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Joined: 05 Jul 2012 Location: Lafayette LA Status: Offline Points: 107 |
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Posted: 10 Mar 2015 at 11:47pm |
Had the same problem today after updating 10.0.3. However my unit wouldn't recognize the FOB and just kept rebooting. Jepp Rep asked lotsa questions to try and pin down the where the problem occurred, and yes it was with the Avydine stick.
Edited by Leonard - 10 Mar 2015 at 11:54pm |
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teeth6
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Posted: 06 Mar 2015 at 10:16pm |
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I have not had luck doing a copy paste from USB 1 to USB 2. I get an error message when installing from USB 2. I have been calling Jepp Tech support and have them add an extra Nav and Obstacle for each download so I can download onto both FOBs. Jepp is telling me that is how it is supposed to be done, and they are making changes so the owners with dual 540s will be able to start getting 2 downloads.
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oskrypuch
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Posted: 06 Mar 2015 at 3:22pm |
Yes, that is what you have to do. The navdata counter does decrement to 0. The charts counter does not, so that one you can download repeatedly. * Orest |
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chflyer
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Posted: 06 Mar 2015 at 11:26am |
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Regarding navdata updates ...
If I want to have the navdata on 2 USB sticks so that 2 IFD's can be updated in parallel, is it correct that I should use JDM to program the 1st USB stick and then after exiting JDM just do a normal disk copy from USB 1 to USB 2? |
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Vince
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MysticCobra
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Posted: 06 Mar 2015 at 10:23am |
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OK, I've had the problem occur for me, too, now. I'm currently sitting in my cockpit on the ramp waiting for the IFD to update, after calling Jepp to get my account reset so I could redownload the data.
I'm repeating what I did two days ago. I may have one piece of additional info, though. In my case, when I did the update 2 days ago, it appeared to go fine. However, after it was complete, I think I left the USB stick in the bezel when the box power cycled, and without thinking I tapped the Aux rocker button toward the "Update" page again. Except the Update tab didn't appear; the screen went dark, and the IFD rebooted. I didn't notice a problem right away, because it was Mar 4, and apparently my old data was still in place. I flew my route that day, then was grounded for weather until today. When I powered on the IFD today, it told me my data was out of data (it reported two things had expired on 3/5, but I don't remember now which two they were.) I pulled my USB fob out and stuck it in my laptop, and saw the jillions of 1KB files in the directory as others have reported. I reformatted the USB drive, called Jepp to get them to reset my account, redownloaded the data (actually only had to redownload the Nav data; charts and Obs data were still on the hard drive), recopied to the USB fob, and I'm reprogramming the IFD right now. NOTE: Two days ago, when I updated the USB fob with the 3/5 files, I looked at the directory before and after the Jepp data download, and it showed the same 4 files that were there from the first time I did an update. Before the update, they all had the "Date Created" of Feb 15 and "Date Modified" of Feb 15--makes sense; that was my first-ever update. After the Jepp download, all 4 files now had the "Date Modified" of 3/4/2015, also as expected. It was while the fob was in the IFD that the directory changed from those 4 reasonable-looking files to the jillions of 1KB files.
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AviJake
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Posted: 03 Mar 2015 at 8:31pm |
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Hhhmm.
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Steve Jacobson
sjacobson@avidyne.com |
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888dom
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Joined: 25 Nov 2014 Location: United States Status: Offline Points: 15 |
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Posted: 02 Mar 2015 at 3:05pm |
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I had the same issue today. Utilizing the Avidyne supplied USB (which has worked several times before). Started the update and it recognized the update files and started normally. I had my head turned doing other things when it failed and started doing odd things. After I checked the USB in my PC it had lots of 1k files with odd characters next to them and they couldn't be deleted from the USB. I formatted the drive and contacted Jeppesen for another update and all worked well the second time. Not sure what was wrong but thought you should know!
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ddgates
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Posted: 14 Feb 2015 at 4:17pm |
I had the same issue...yesterday...a bunch of one character file names with creation date 1980..
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David Gates
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PA20Pacer
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Posted: 14 Feb 2015 at 10:32am |
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Hi Steve-
Thanks for the reply; we will certainly keep you posted if any future issues arise. We did order both an 8 GB and a 16 GB Wintec Filemate USB fob to have on hand as spares. Regards, Bob
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Bob Siegfried, II
Brookeridge Airpark (LL22) Downers Grove, IL |
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AviJake
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Posted: 14 Feb 2015 at 10:12am |
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Hhmm. That is somewhat bothersome. We tried to abuse the heck out of those things to find this particular vendor part that we thought was very robust. Please keep us posted if this happens again after a successful flush. We can also send a replacement fob out if needed.
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Steve Jacobson
sjacobson@avidyne.com |
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PA20Pacer
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Posted: 14 Feb 2015 at 10:02am |
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Hi Steve-
Yes, it was using the Avidyne fob, with which we have done several previous successful updates. Regards, Bob
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Bob Siegfried, II
Brookeridge Airpark (LL22) Downers Grove, IL |
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AviJake
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Posted: 14 Feb 2015 at 9:33am |
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Was that using the Avidyne supplied fob that came with your IFD?
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Steve Jacobson
sjacobson@avidyne.com |
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PA20Pacer
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Posted: 14 Feb 2015 at 9:29am |
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I hope that GMSutton has the download issue resolved by now.
I will share a different data update issue and its apparent resolution in the hope that it might be useful to someone. After downloading current charts, navdata and obstacle data to the USB FOB, the IFD540 data update proceeded normally until it indicated that the chart database was 99% loaded. At that point, the IFD540 screen went blank and it appeared that the unit rebooted, and came up with a message regarding invalid data (I don't remember the exact wording). Powering the unit off and on again yielded the same error message. I put the FOB back in the computer to view the files, and it appeared to have been corrupted, as the directory listed a large number of files with one character names and a size of 1Kb. I reformatted the USB FOB and called Jeppesen to reset the counter on the downloads. The download to the reformatted FOB and installation of the charts, navdata and obstacle data in the IFD540 then went smoothly. It seems likely that there was some problem with either the FOB or the original download. Regards, Bob
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Bob Siegfried, II
Brookeridge Airpark (LL22) Downers Grove, IL |
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oskrypuch
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Posted: 13 Feb 2015 at 8:24am |
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Looks like either a bad download, or a bad stick. Definitely call tech support.
* Orest |
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MysticCobra
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Posted: 13 Feb 2015 at 7:03am |
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You might want to call the actual Tech Support office at Avidyne, rather than posting on this forum...this is mostly just a general communications interface between the company and (potential) customers, not a formal tech support portal.
Edited by MysticCobra - 13 Feb 2015 at 7:06am |
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GMSutton
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Posted: 13 Feb 2015 at 1:30am |
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Here are the error messages that I'm seeing:
     < ="cosymantecnisbfw" co="cs" id="SILOBFWID" style="width: 0px; height: 0px; display: block;"> |
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GMSutton
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Posted: 13 Feb 2015 at 12:43am |
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Friends: I need your help! My avionics shop just installed my new IFD540 today. It looks great, but I found that I couldn’t install any database updates. I had to fly home with no databases installed. Fortunately it was good VFR and I still have my Garmin 430W in the panel.
When trying to update my Nav data, I get the message: Error Detected "Copying Nav Database Image" When trying to update my obstacle data, I get the message: Error Detected "Copying Obstacle Files" When trying to load my Jepp charts, I get the message: Error Detected "Copying Charts Files" Steve's Email says he's out until Monday, so perhaps someone here can help? I hoping there’s an easy explanation for this as I have to fly the airplane on a long trip tomorrow. I can’t do that without being able to load my navdata, obstacle data, and charts! What am I doing wrong...?! Many thanks, Mike < ="cosymantecnisbfw" co="cs" id="SILOBFWID" style="width: 0px; height: 0px; display: block;">Edited by GMSutton - 13 Feb 2015 at 12:51am |
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Leonard wrote: