Another Jepp Question |
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ddgates
Senior Member Joined: 12 Aug 2011 Location: Deer Valley Status: Offline Points: 1100 |
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That is exactly the point.
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David Gates
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brou0040
Senior Member Joined: 13 Dec 2012 Location: KIYK Status: Offline Points: 720 |
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You can stick with that, but what the forum is trying to say is that many of us get different answers from each other and also different answers on different calls. My subscription renewal was straight forward this year, but I've had to explain (almost argue) their options to them in the past, which is not acceptable.
Edited by brou0040 - 01 Mar 2018 at 11:16pm |
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ddgates
Senior Member Joined: 12 Aug 2011 Location: Deer Valley Status: Offline Points: 1100 |
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Well I just called Jepp.
They told me I did not have to pay twice, but I did need 2 instances(downloads),of nav data. Not sure why but it was about $500 less. They said price went down. Will see what happens in JDM. THANKS |
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David Gates
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AviSteve
Admin Group Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2153 |
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I'm standing by my original post regarding this matter. I engaged my Jeppesen contact with the following scenario: Say that I own two 172s. One has only an IFD540. The other has both an IFD440 and and IFD540. I want both charts and nav data with European coverage. I don't need IFD100 mobile support, so I decide to go with the "Jeppesen Services Suite" bundle, not the "+IFR" option. Here are several assertions that I believe to be true. • I need to order two of the exact same bundles, one for each airplane. • For the first airplane, the JDM download count will be set to 1 • For the second airplane, the JDM download count will be set to 2 • The price for both bundles is the same • If I had an EX5000 MFD in the planes, the price still wouldn't change He confirmed that every one of my assertions was correct. If you're getting different information when ordering products from Jeppesen, you can at least be armed with these facts.
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Steve Lindsley
Avidyne Engineering |
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luchetto
Senior Member Joined: 10 Dec 2015 Location: Switzerland Status: Offline Points: 119 |
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Steve,
I must say that I have the bundle also because of the charts and the ability to use those on multiple devices. If it weren't for the charts I would do as Vince suggested. I wonder though if I should go vince's path and have the charts just on foreflight as they are pretty useless on the 540. they only make sense on the IFD100 but then I hate this cropping. You can bet that I always press the wrong LSK as I always forget whether the LSK shows the status or what you will get when pressing.
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ddgates
Senior Member Joined: 12 Aug 2011 Location: Deer Valley Status: Offline Points: 1100 |
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It is frustrating in that this was supposed to have been taken care of along time ago, by agreement between Jeppesen and Avidyne.
Jake had handled this, so I guess now we get to start all over. If we have to be locked into Jepp, Avidyne should broker a fix. |
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David Gates
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chflyer
Senior Member Joined: 24 Jan 2013 Location: LSZK Status: Offline Points: 1022 |
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I'm not sure that's a good idea, Steve, since Jepp might then find a way to block our method to get 2 downloads for the price of 1. As mentioned, when I asked Jepp for 2 downloads to cover my IFD540/IFD440 pair, they wanted an additional 30% on top of the single unit subscription. I suggest you talk to Christine. I just shared the info in the forum so other customers know how it works. I would be most upset if Jepp changed things so that it was no longer possible. They gouge us enough as it is.
The full Suite + IFR is not an option for me, as it is would cost me an additional $700 just to get the same Jepp charts on the IFD540 and IFD100 that I already have on 2x ipads with ForeFlight.
Edited by chflyer - 28 Feb 2018 at 5:24pm |
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Vince
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Paul
Senior Member Joined: 17 Aug 2012 Location: Massachusetts Status: Offline Points: 285 |
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Steve,
My experiences dealing with Jepp remind me of Douglas Adam's Bistromath. And I've read similar comments by others on several forums. |
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AviSteve
Admin Group Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2153 |
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Interesting, since I actually did double check with my Jeppesen contact before posting that. I'll ask again and refer to your post. In the meantime, what is the experience of others on the forum that have two IFDs?
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Steve Lindsley
Avidyne Engineering |
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luchetto
Senior Member Joined: 10 Dec 2015 Location: Switzerland Status: Offline Points: 119 |
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I have a dual subscription, it shows a download for the 540 and one for the 440 and I definitely pay more fore the lot than if yi had just one IFD
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chflyer
Senior Member Joined: 24 Jan 2013 Location: LSZK Status: Offline Points: 1022 |
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Sorry Steve, but I think you need to check your facts on that. Not sure how Jepp would know. AFAIK, the IFDs are not registered with Jepp, just the a/c reg. Perhaps true if one orders the "Jeppesen Services Suite + IFR" bundle in which case Jepp might just add the 2nd download on request since all in-panel units + IFD100 + IFD Trainer are all covered in the bundle. But that costs a small fortune. In any case, I have an IFD540 & IFD440 and a single navdata subscription with Jepp. There is only one download available per update on JDM. When I asked Jepp about adding a 2nd IFD on the same registration in order to get 2 downloads, they said I needed to order (& pay) a 2nd subscription. Christine gave me the tip on how to make the 2nd usb stick and it works.
Edited by chflyer - 28 Feb 2018 at 4:15pm |
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Vince
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ddgates
Senior Member Joined: 12 Aug 2011 Location: Deer Valley Status: Offline Points: 1100 |
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Jeppesen doesn't know that apparently
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David Gates
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AviSteve
Admin Group Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2153 |
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No, I'm not saying that. I just said that you only need one subscription with Jeppesen. If you have two IFDs, each cycle I would expect JDM to show that you have two downloads available. You would download from JDM once for each IFD onto a separate USB stick. Then, go to the aircraft with the two USB sticks and load the IFDs.
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Steve Lindsley
Avidyne Engineering |
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chflyer
Senior Member Joined: 24 Jan 2013 Location: LSZK Status: Offline Points: 1022 |
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One stick has never worked for me, and checking it after an update shows that the data has changed.
What does work is copying / backing up the usb stick to pc before use and then restoring the backup to a 2nd stick for the 2nd IFD. That also allows updating 2 IFDs in parallel, although I must say that since 10.2 the update time is dramatically reduced.
Edited by chflyer - 28 Feb 2018 at 1:04pm |
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Vince
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luchetto
Senior Member Joined: 10 Dec 2015 Location: Switzerland Status: Offline Points: 119 |
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So Steve, you're saying that one stick would be sufficient for both the 540 and the 440? I understood that once you have uploaded one stick you cannot reuse it again.
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AviSteve
Admin Group Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2153 |
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Correct, one subscription per tail number covers both IFDs in the cockpit. If you want IFD100 support, you'll need the "Jeppesen Services Suite + IFR" bundle.
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Steve Lindsley
Avidyne Engineering |
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dmtidler
Senior Member Joined: 12 Feb 2016 Location: USA Status: Offline Points: 616 |
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FWIW - When I talked with Jeppesen and set up my data service two years ago; Jeppesen indicated that the service was on a per tail basis. They explained that if I added a second IFD to the same airplane (which I have not done), my subscription would allow the updating of both IFDs for the same fee.
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ddgates
Senior Member Joined: 12 Aug 2011 Location: Deer Valley Status: Offline Points: 1100 |
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Principally directed towards Avidyne staff:
For those of us who have dual IFDs in whatever combination, is it necessary to have two Jepp nav data and chart subscriptions? I've received different inputs about this from Avi and Jepp, indeed differences between Jepp customer service people. I do know from experience that a single stick will update both IFDs. What is the official Avi guidance on this please? Thanks. Edited by ddgates - 28 Feb 2018 at 9:39am |
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David Gates
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