Avidyne Homepage
Forum Home Forum Home > Avidyne General > IFD 5 Series & IFD 4 Series Touch Screen GPS/NAV/COM
  New Posts New Posts RSS Feed - Another Jepp Question
  FAQ FAQ  Forum Search   Register Register  Login Login

Another Jepp Question

 Post Reply Post Reply Page  <12
Author
Message Reverse Sort Order
 Rating: Topic Rating: 1 Votes, Average 5.00  Topic Search Topic Search  Topic Options Topic Options
ddgates View Drop Down
Senior Member
Senior Member
Avatar

Joined: 12 Aug 2011
Location: Deer Valley
Status: Offline
Points: 1100
Post Options Post Options   Thanks (0) Thanks(0)   Quote ddgates Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2018 at 9:36am
That is exactly the point.
David Gates
Back to Top
brou0040 View Drop Down
Senior Member
Senior Member


Joined: 13 Dec 2012
Location: KIYK
Status: Offline
Points: 720
Post Options Post Options   Thanks (0) Thanks(0)   Quote brou0040 Quote  Post ReplyReply Direct Link To This Post Posted: 01 Mar 2018 at 11:14pm
Originally posted by AviSteve AviSteve wrote:

I'm standing by my original post regarding this matter.  I engaged my Jeppesen contact with the following scenario:

He confirmed that every one of my assertions was correct.  If you're getting different information when ordering products from Jeppesen, you can at least be armed with these facts.

You can stick with that, but what the forum is trying to say is that many of us get different answers from each other and also different answers on different calls.  My subscription renewal was straight forward this year, but I've had to explain (almost argue) their options to them in the past, which is not acceptable.


Edited by brou0040 - 01 Mar 2018 at 11:16pm
Back to Top
ddgates View Drop Down
Senior Member
Senior Member
Avatar

Joined: 12 Aug 2011
Location: Deer Valley
Status: Offline
Points: 1100
Post Options Post Options   Thanks (0) Thanks(0)   Quote ddgates Quote  Post ReplyReply Direct Link To This Post Posted: 01 Mar 2018 at 1:54pm
Well I just called Jepp.

They told me I did not have to pay twice, but I did need 2 instances(downloads),of nav data.

Not sure why but it was about $500 less. They said price went down.

Will see what happens in JDM.

THANKS
David Gates
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 2153
Post Options Post Options   Thanks (1) Thanks(1)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 01 Mar 2018 at 11:40am
I'm standing by my original post regarding this matter.  I engaged my Jeppesen contact with the following scenario:

Say that I own two 172s.  One has only an IFD540.  The other has both an IFD440 and and IFD540.  I want both charts and nav data with European coverage.  I don't need IFD100 mobile support, so I decide to go with the "Jeppesen Services Suite" bundle, not the "+IFR" option.  Here are several assertions that I believe to be true.

I need to order two of the exact same bundles, one for each airplane.
For the first airplane, the JDM download count will be set to 1
For the second airplane, the JDM download count will be set to 2
The price for both bundles is the same
If I had an EX5000 MFD in the planes, the price still wouldn't change

He confirmed that every one of my assertions was correct.  If you're getting different information when ordering products from Jeppesen, you can at least be armed with these facts.
Steve Lindsley
Avidyne Engineering
Back to Top
luchetto View Drop Down
Senior Member
Senior Member


Joined: 10 Dec 2015
Location: Switzerland
Status: Offline
Points: 119
Post Options Post Options   Thanks (0) Thanks(0)   Quote luchetto Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 6:16pm
Steve,

I must say that I have the bundle also because of the charts and the ability to use those on multiple devices.

If it weren't for the charts I would do as Vince suggested.

I wonder though if I should go vince's path and have the charts just on foreflight as they are pretty useless on the 540. they only make sense on the IFD100 but then I hate this cropping. You can bet that I always press the wrong LSK as I always forget whether the LSK shows the status or what you will get when pressing.
Back to Top
ddgates View Drop Down
Senior Member
Senior Member
Avatar

Joined: 12 Aug 2011
Location: Deer Valley
Status: Offline
Points: 1100
Post Options Post Options   Thanks (0) Thanks(0)   Quote ddgates Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 5:31pm
It is frustrating in that this was supposed to have been taken care of along time ago, by agreement between Jeppesen and Avidyne.

Jake had handled this, so I guess now we get to start all over.

If we have to be locked into Jepp, Avidyne should broker a fix.
David Gates
Back to Top
chflyer View Drop Down
Senior Member
Senior Member
Avatar

Joined: 24 Jan 2013
Location: LSZK
Status: Offline
Points: 1022
Post Options Post Options   Thanks (0) Thanks(0)   Quote chflyer Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 5:22pm
I'm not sure that's a good idea, Steve, since Jepp might then find a way to block our method to get 2 downloads for the price of 1. As mentioned, when I asked Jepp for 2 downloads to cover my IFD540/IFD440 pair, they wanted an additional 30% on top of the single unit subscription. I suggest you talk to Christine. I just shared the info in the forum so other customers know how it works. I would be most upset if Jepp changed things so that it was no longer possible. They gouge us enough as it is.

The full Suite + IFR is not an option for me, as it is would cost me an additional $700 just to get the same Jepp charts on the IFD540 and IFD100 that I already have on 2x ipads with ForeFlight.


Edited by chflyer - 28 Feb 2018 at 5:24pm
Vince
Back to Top
Paul View Drop Down
Senior Member
Senior Member
Avatar

Joined: 17 Aug 2012
Location: Massachusetts
Status: Offline
Points: 285
Post Options Post Options   Thanks (0) Thanks(0)   Quote Paul Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 5:10pm
Steve,
 
My experiences dealing with Jepp remind me of Douglas Adam's Bistromath.  And I've read similar comments by others on several forums.
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 2153
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 4:49pm
Originally posted by chflyer chflyer wrote:

Originally posted by AviSteve AviSteve wrote:

Originally posted by luchetto luchetto wrote:

So Steve, you're saying that one stick would be sufficient for both the 540 and the 440? I understood that once you have uploaded one stick you cannot reuse it again.

No, I'm not saying that.  I just said that you only need one subscription with Jeppesen.  If you have two IFDs, each cycle I would expect JDM to show that you have two downloads available.  You would download from JDM once for each IFD onto a separate USB stick.  Then, go to the aircraft with the two USB sticks and load the IFDs.

Sorry Steve, but I think you need to check your facts on that. Not sure how Jepp would know. AFAIK, the IFDs are not registered with Jepp, just the a/c reg. Perhaps true if one orders the "Jeppesen Services Suite + IFR" bundle in which case Jepp might just add the 2nd download on request since all in-panel units + IFD100 + IFD Trainer are all covered in the bundle. But that costs a small fortune.

In any case, I have an IFD540 & IFD440 and a single navdata subscription with Jepp. There is only one download available per update on JDM. When I asked Jepp about adding a 2nd IFD on the same registration in order to get 2 downloads, they said I needed to order (& pay) a 2nd subscription. Christine gave me the tip on how to make the 2nd usb stick and it works.

Interesting, since I actually did double check with my Jeppesen contact before posting that.  I'll ask again and refer to your post.  In the meantime, what is the experience of others on the forum that have two IFDs?
Steve Lindsley
Avidyne Engineering
Back to Top
luchetto View Drop Down
Senior Member
Senior Member


Joined: 10 Dec 2015
Location: Switzerland
Status: Offline
Points: 119
Post Options Post Options   Thanks (0) Thanks(0)   Quote luchetto Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 4:24pm
I have a dual subscription, it shows a download for the 540 and one for the 440 and I definitely pay more fore the lot than if yi had just one IFD
Back to Top
chflyer View Drop Down
Senior Member
Senior Member
Avatar

Joined: 24 Jan 2013
Location: LSZK
Status: Offline
Points: 1022
Post Options Post Options   Thanks (0) Thanks(0)   Quote chflyer Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 4:08pm
Originally posted by AviSteve AviSteve wrote:

Originally posted by luchetto luchetto wrote:

So Steve, you're saying that one stick would be sufficient for both the 540 and the 440? I understood that once you have uploaded one stick you cannot reuse it again.

No, I'm not saying that.  I just said that you only need one subscription with Jeppesen.  If you have two IFDs, each cycle I would expect JDM to show that you have two downloads available.  You would download from JDM once for each IFD onto a separate USB stick.  Then, go to the aircraft with the two USB sticks and load the IFDs.

Sorry Steve, but I think you need to check your facts on that. Not sure how Jepp would know. AFAIK, the IFDs are not registered with Jepp, just the a/c reg. Perhaps true if one orders the "Jeppesen Services Suite + IFR" bundle in which case Jepp might just add the 2nd download on request since all in-panel units + IFD100 + IFD Trainer are all covered in the bundle. But that costs a small fortune.

In any case, I have an IFD540 & IFD440 and a single navdata subscription with Jepp. There is only one download available per update on JDM. When I asked Jepp about adding a 2nd IFD on the same registration in order to get 2 downloads, they said I needed to order (& pay) a 2nd subscription. Christine gave me the tip on how to make the 2nd usb stick and it works.


Edited by chflyer - 28 Feb 2018 at 4:15pm
Vince
Back to Top
ddgates View Drop Down
Senior Member
Senior Member
Avatar

Joined: 12 Aug 2011
Location: Deer Valley
Status: Offline
Points: 1100
Post Options Post Options   Thanks (0) Thanks(0)   Quote ddgates Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 3:51pm
Jeppesen doesn't know that apparently
David Gates
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 2153
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 3:29pm
Originally posted by luchetto luchetto wrote:

So Steve, you're saying that one stick would be sufficient for both the 540 and the 440? I understood that once you have uploaded one stick you cannot reuse it again.

No, I'm not saying that.  I just said that you only need one subscription with Jeppesen.  If you have two IFDs, each cycle I would expect JDM to show that you have two downloads available.  You would download from JDM once for each IFD onto a separate USB stick.  Then, go to the aircraft with the two USB sticks and load the IFDs.
Steve Lindsley
Avidyne Engineering
Back to Top
chflyer View Drop Down
Senior Member
Senior Member
Avatar

Joined: 24 Jan 2013
Location: LSZK
Status: Offline
Points: 1022
Post Options Post Options   Thanks (0) Thanks(0)   Quote chflyer Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 1:03pm
One stick has never worked for me, and checking it after an update shows that the data has changed.

What does work is copying / backing up the usb stick to pc before use and then restoring the backup to a 2nd stick for the 2nd IFD. That also allows updating 2 IFDs in parallel, although I must say that since 10.2 the update time is dramatically reduced.


Edited by chflyer - 28 Feb 2018 at 1:04pm
Vince
Back to Top
luchetto View Drop Down
Senior Member
Senior Member


Joined: 10 Dec 2015
Location: Switzerland
Status: Offline
Points: 119
Post Options Post Options   Thanks (0) Thanks(0)   Quote luchetto Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 12:46pm
So Steve, you're saying that one stick would be sufficient for both the 540 and the 440? I understood that once you have uploaded one stick you cannot reuse it again.
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 2153
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 11:17am
Correct, one subscription per tail number covers both IFDs in the cockpit.  If you want IFD100 support, you'll need the "Jeppesen Services Suite + IFR" bundle.
Steve Lindsley
Avidyne Engineering
Back to Top
dmtidler View Drop Down
Senior Member
Senior Member
Avatar

Joined: 12 Feb 2016
Location: USA
Status: Offline
Points: 616
Post Options Post Options   Thanks (0) Thanks(0)   Quote dmtidler Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 11:05am
FWIW - When I talked with Jeppesen and set up my data service two years ago; Jeppesen indicated that the service was on a per tail basis. They explained that if I added a second IFD to the same airplane (which I have not done), my subscription would allow the updating of both IFDs for the same fee.
 
Back to Top
ddgates View Drop Down
Senior Member
Senior Member
Avatar

Joined: 12 Aug 2011
Location: Deer Valley
Status: Offline
Points: 1100
Post Options Post Options   Thanks (0) Thanks(0)   Quote ddgates Quote  Post ReplyReply Direct Link To This Post Posted: 28 Feb 2018 at 9:38am
Principally directed towards Avidyne staff:

For those of us who have dual IFDs in whatever combination, is it necessary to have two Jepp nav data and chart subscriptions? I've received different inputs about this from Avi and Jepp, indeed differences between Jepp customer service people.

I do know from experience that a single stick will update both IFDs.

What is the official Avi guidance on this please?

Thanks.

Edited by ddgates - 28 Feb 2018 at 9:39am
David Gates
Back to Top
 Post Reply Post Reply Page  <12
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.01
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.098 seconds.