Jeppesen Renewal?
Printed From: Avidyne
Category: Avidyne General
Forum Name: IFD 5 Series & IFD 4 Series Touch Screen GPS/NAV/COM
Forum Description: Topics on Avidyne's IFD 5 Series and IFD 4 Series Touch Screen GPS/NAV/COM
URL: http://forums.avidyne.com/forum_posts.asp?TID=819
Printed Date: 19 May 2024 at 12:47am
Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com
Topic: Jeppesen Renewal?
Posted By: roltman
Subject: Jeppesen Renewal?
Date Posted: 25 Sep 2015 at 4:54pm
So, I'm 1yr in with my IFD540:
1. Jeppesen didn't send me a renewal (they confirmed they didn't). This was never a problem in years past.
2. I can't renew. They hope by Monday they'll know how I can renew.
Anyway, curious if it is just my luck or 540 subscription related?
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Replies:
Posted By: AviJake
Date Posted: 27 Sep 2015 at 3:30pm
Frustrating for sure. Coincidentally, I'll be out at Jepp during the 2nd half of this coming week and this is exactly the kind of thing I will discuss with their senior leadership.
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Steve Jacobson
sjacobson@avidyne.com
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Posted By: roltman
Date Posted: 26 Oct 2015 at 2:48pm
Just a heads up to others with multiple 540s.
I "upgraded" from JSUM to JDM this week and now my ability to download "charts" over and over as it always just showed "1" download available is now gone. I can no longer do simultaneous updates of my 540s. I supposed another call is in order (third this month).
I also got a bill from them showing an ~$1860 amount due approximately a week after I was allowed to renew. I called them and it's yet another known problem with their billing and I was told to just ignore it.
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Posted By: ddgates
Date Posted: 26 Oct 2015 at 3:13pm
What should the bill have been?
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David Gates
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Posted By: roltman
Date Posted: 26 Oct 2015 at 3:28pm
After renewing being allowed to renew I did so over the phone....
I ultimately got an invoice for $1267 which was the same as last year and paid it around Oct 1st.
But then a week later I got an invoice for $1876 showing it as an amount due with no items listed on the bill. It listed the invoice date as Oct 7 and the due date as Oct 7.
I was told it was an "issue" where customers get double billed and the second bill is the total without discounts.
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