IFD100 Mobile App - IFD100 Jeppesen Activation

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IFD100 Jeppesen Activation

Printed From: Avidyne
Category: Avidyne General
Forum Name: IFD100 Mobile App
Forum Description: Topics on Avidyne's IFD100 Mobile App
URL: http://forums.avidyne.com/forum_posts.asp?TID=1472
Printed Date: 18 Apr 2024 at 5:11am
Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com

Topic: IFD100 Jeppesen Activation

Posted By: terryp
Subject: IFD100 Jeppesen Activation
Date Posted: 04 Mar 2018 at 9:35am

I have a new Avidyne Bundle Subscription with Jeppesen after cancelling my old Garmin Subscriptions. I downloaded and opened up the latest IFD100 and logged in with myjeppesen user name and password and it requests "available seats" then offers the available serial number and devices allowed, however, the serial number and devices allows appear to be my old jepp subscription - which was cancelled several weeks ago and it doesn't return my active serial number.

I spoke to Jepp on this and they tell me it's an Avidyne issue and that they have raised a ticket with Avidyne though to me it appears to be a Jepp issue.

Anyone have any similar painful experiences? Can anyone from the Avidyne team help?

Thanks

Terry

Replies:

Posted By: AviTJ
Date Posted: 05 Mar 2018 at 8:28am

terryp wrote:

I have a new Avidyne Bundle Subscription with Jeppesen after cancelling my old Garmin Subscriptions. I downloaded and opened up the latest IFD100 and logged in with myjeppesen user name and password and it requests "available seats" then offers the available serial number and devices allowed, however, the serial number and devices allows appear to be my old jepp subscription - which was cancelled several weeks ago and it doesn't return my active serial number.

I spoke to Jepp on this and they tell me it's an Avidyne issue and that they have raised a ticket with Avidyne though to me it appears to be a Jepp issue.

Anyone have any similar painful experiences? Can anyone from the Avidyne team help?

Thanks

Terry

Terry,

Have you tried deleting the IFD100 App, and doing a fresh download? I suspect the IFD100 stored your old account data.

Posted By: terryp
Date Posted: 05 Mar 2018 at 8:31am

Hi TJ,

I had never logged into IFD100 app prior to getting the Avidyne Bundle Subscription, only ever used in demo mode. In any case, yes I had also tried deleting the app altogether and redownloading / installing.

Thanks

Terry

Posted By: AviTJ
Date Posted: 05 Mar 2018 at 8:43am

terryp wrote:

Hi TJ,

Thanks

Terry

Hey Terry,

I just picked up your trouble ticket through tech support. Let me do some digging and we can move the conversation offline. We'll come back and post an update once we have it figured out...

Posted By: terryp
Date Posted: 05 Mar 2018 at 8:49am

Thanks TJ, will look out for updates on the ticket, thanks for picking this up.

Terry