Jepp data download difficulty

I've not been able to download Jepp data to the IFD 100 app that I just installed today. It appears that I am successfully logging in to the Jepp servers on the Update Navigation Databases initial page when opening IFD 100. The messages in the bottom status line read "logging in..." then "requesting Jeppesen services..." then either "unknown error" or "Requesting Avidyne services..." then "The request timed out." I'm not able to get to the Database Download Page in the IFD 100 software.

The site is back online and should be functioning as before.

AviSimpson wrote: ... My understanding from Jeppesen is that if you have the chart subscription for your 540, you have it available on the IFD100. I will follow up with our Jeppesen contact.

Oppps ...Failed to mention this was on a MAC!!!!

I'm not sure where to post this, but maybe this is a good place...  I had 2 IFD 440's installed and a complete Avidyne panel in my Cirrus and, like everyone else, I was anxiously awaiting the release of 10.2 and the IFD100 application.  I believed (and was repeatedly told even before I had the IFD440's installed in June 2016 continuing to the present) that the IFD100 would be able to be used to fly approaches with the charts installed.  I even went through a fair amount of gymnastics to get my Jeppessen serial number changed so I could download the charts as a part of the Jeppessen subscription (and paid $250 more for the charts).  So, imagine my frustration when I was still unable to load the charts on my IFD100 application even with a new serial number and the whole new C-Max code machinations and after another round of calls to Jeppessen they told me that I would never be able to see approach charts on the IFD100 with my twin IFD440's.  The only way that charts can be seen on the IFD100 is if you have an IFD540 installed.  Is this really true?  Have others been able to get approach charts on the IFD100 with IFD440's?  Honestly, had I known that I couldn't use IFD100 technology that was planned when I put in my 440's, I might have gone a different route -- it was an expensive upgrade to not be able utilize the neat stuff in the IFD100.  Any ideas?  I guess I'm glad I have a Stratus and ForeFlight...  

Get a G-696, mount it on the yoke, order & load the IAPs for your regions at a fraction of the the cost for panel mount subscriptions, you get full size geo-referenced plates+++ right in front of you, and your $1300-$1500 cost will be paid back in no time with the savings.

796 is a great option too - same size screen plus touch screen with pinch zoom. 

When we installed our 540, we had the shop put a 4-pin connector in the panel for the 696.  Two for power/ground and two for data plus a switch to disconnect the data lines.  The 696 runs on a/c power when the master's on and the 540 automatically loads the current flight plan to the 696 unless the data switch is off - works great.  Don't know enough about the 796's interface options to know if it can also do this.  The great part is full size geo-referenced approach plates right on the yoke with the 540 showing SVS. (:>)

There are lots of alternatives (actually Stratus2 and ForeFlight are really, really hard to beat and <$1000) -- what I'm wondering is if there is anyone out there with an IFD440 who can see georeferenced approach charts that are "synced" with the IFD440 via the IFD100 application. If you are out there, maybe you'll share that double/triple top secret info so I can make mine work. If you aren't, I fear the info that I got from Jep may be right and instead of 2 IFD440's I should have had an IFD540 put in (would have required a different remote transponder and cost even more, but...). Any help?