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Jeppesen only source of navdata. |
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jhbehrens 
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Joined: 15 Dec 2012 Location: Netherlands Status: Offline Points: 122 |
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 Posted: 13 Jan 2015 at 4:49pm |
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Terrain is updated very infrequently - it would be surprising if there was an update already vs what the IFD540 shipped with.
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teeth6
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Posted: 13 Jan 2015 at 4:06pm |
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Sorry. You are correct. It is obstacles that I get with the updates
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ddgates
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Joined: 12 Aug 2011 Location: Deer Valley Status: Offline Points: 1100 |
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Posted: 13 Jan 2015 at 3:55pm |
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Obstacles.
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David Gates
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sikhpilotmd
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Posted: 13 Jan 2015 at 3:27pm |
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What came out in January 8? That's the one I tried.
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ddgates
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Posted: 13 Jan 2015 at 2:56pm |
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Are you sure it is terrain?
Obstacles is done monthly; I don't think terrain is.
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David Gates
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teeth6
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Posted: 13 Jan 2015 at 1:11pm |
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The Jepp contact says that the terrain update will come later when provided by Avidyne. [/QUOTE]
I receive the terrain update thru JSUM each update cycle. |
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oskrypuch
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Joined: 09 Nov 2012 Location: CYFD Status: Offline Points: 3058 |
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Posted: 13 Jan 2015 at 1:03pm |
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So we email to that general account, and simply indicate "question about Avidyne IFD540" ?
* Oest |
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ddgates
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Posted: 13 Jan 2015 at 12:41pm |
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Response from Jepp rep:
"Unfortunately I am not always available for customer support. But what I can do is be available through our Service email. Please have any other Avidyne IFD customers email our inbox Captain@jeppesen.com and I will be sure to support questions/comments from this inbox within 48 hours. And if someone needs to discuss over the phone, we can coordinate through that medium." |
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David Gates
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oskrypuch
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Posted: 13 Jan 2015 at 10:56am |
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Can we have the name, and how to get hold of her? Just the regular GA number?
* Orest |
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ddgates
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Posted: 13 Jan 2015 at 10:49am |
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I am (tentatively) happy to report that thanks to Jake's intervention, I have been connected with at least one person at Jepp who understands our boxes, our needs, and the update process.
She took the initiative to rework my subscription(s) to give me the bundle that Jake has claimed to exist but nobody (at least in my experience) at Jepp could find. Beyond that, she was actually pleasant, knowledgeable, and easy going. Maybe, it is done. Edit: The right package Charts, Navdata, and Obstacles, are now in my JSUM. The Jepp contact says that the terrain update will come later when provided by Avidyne. I have queried this individual regarding posting her contact info.
Edited by ddgates - 13 Jan 2015 at 11:19am |
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David Gates
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MysticCobra
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Posted: 12 Jan 2015 at 11:44am |
Yes. As a Jepp customer, this sums up every single experience I have ever had with their customer "support". I cringe every time I have to deal with them. I hate it, I hate it, I hate it. They would not be able to get away with their absolutely awful customer service... ...except that they're the only game in town. I hate that, too.
Edited by MysticCobra - 12 Jan 2015 at 11:45am |
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ddgates
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Posted: 12 Jan 2015 at 11:10am |
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Would you maybe post Jepp product numbers once you get a response from your rep?
The basic bundle (national IFR, charts, terrain, obstacles) would probably be what most 540 owners would choose, so if we could ask for Jepp product XXXXXX, it might make this work better. If they can't get it right, again suggest consideration of second sourcing. Thanks.
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David Gates
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AviJake
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Joined: 26 Mar 2009 Location: Lincoln MA Status: Offline Points: 2815 |
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Posted: 12 Jan 2015 at 10:40am |
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Frustrating. Passed it along to our Jepp rep this morning and following up with phone call later today.
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Steve Jacobson
sjacobson@avidyne.com |
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ddgates
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Posted: 12 Jan 2015 at 9:49am |
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Steve:
Remember the grid you posted on Jepp options? I should have my head examined but just tried to convert the Navdata package for my IFDs to the bundle. Per their rep, the only bundles they show are: A bundle for Navdata and charts for the $994 price. No obstacles or terrain updating. A bundle for Navdata, charts and something for iPads. Not interested. Do you have a Jepp product number for the bundle you referenced in your post? Can Avidyne do anything to make this process reliable? Thanks. Edited by ddgates - 12 Jan 2015 at 11:10am |
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David Gates
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ddgates
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Posted: 24 Dec 2014 at 9:51am |
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Steve:
Appreciate your thoughts. My conclusions:
I know Steve Podradchik is interested in working with Avidyne; I think now he feels he has the infrastructure to be a data supplier for the IFD540. An alternative vendor sourcing would help, as would improvements in the Jeppesen front end, as well as clarity/standardization of packages, pricing, and nomenclature. BTW - I love my 540s! Happy holidays to all. Edited by ddgates - 24 Dec 2014 at 9:52am |
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David Gates
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AviJake
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Posted: 24 Dec 2014 at 9:13am |
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I hear you guys but I'm not optimistic. Several years back when we had to make a decision, Seattle Avionics didn't have sufficient global coverage. So, we had to place our bets with Jepp and worked out some interesting bundling options to go along with their high quality data products.
It's a massive (and I mean massive) undertaking to shift data providers or add the support for alternative data providers/formats. We can't justify spending the time and money on that effort when there are so many other features/products on the roadmap that we (and many of you) deem essential. We'll continue to work it from our end to try and help Jepp become a more well oiled operation. Not being so reflects poorly upon us. |
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Steve Jacobson
sjacobson@avidyne.com |
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ddgates
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Posted: 23 Dec 2014 at 9:51pm |
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So, you are really saying, you like Jepp, but support choice? That is what I am advocating, so we agree...
In truth they were a relatively tight business operation until Boeing acquired them; now their front office is substantially more than a little off.
Edited by ddgates - 23 Dec 2014 at 9:53pm |
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David Gates
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oskrypuch
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Posted: 23 Dec 2014 at 8:49pm |
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-1
But, as long as one has a choice, not an issue. I'm a Jepp guy. Sure their front office is a bit off, but their plates are top notch, and you get the same format in the US and Canada (and world-wide), so I'm covered for my travels. In Canada you have to pay about as much for NavCanada plates as for Jepps, we don't have a lower cost option available, so Jepps make sense for me. That is probably true for the UK and much of Europe. * Orest Edited by oskrypuch - 23 Dec 2014 at 8:57pm |
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brou0040
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Posted: 23 Dec 2014 at 7:13pm |
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+2
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tony
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Posted: 23 Dec 2014 at 5:48pm |
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+1
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ddgates
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Posted: 23 Dec 2014 at 5:27pm |
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I am currently trying to work through an accounting fiasco with Jeppesen and American Express.
The crux of the matter is duplicate charges, incorrect crediting, and accounts receivable errors at Jeppesen. Their accounting department is unbelievably incompetent. If there were any other source of navdata for these new Avidyne boxes I bought, I would have already bailed on Jeppesen. Since there is no other potential sourcing, we are de facto hostages to Jeppesen. I urge Avidyne to seek other sourcing arrangements; would personally suggest Seattle Avionics. I suspect other Avidyne owners may agree. |
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David Gates
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AviJake wrote: