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Jeppesen DB |
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Phidoug 
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Joined: 01 Jun 2017 Location: Stockton, CA Status: Offline Points: 17 |
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 Topic: Jeppesen DBPosted: 02 Nov 2022 at 3:17pm |
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Is anyone else having issues logging in to Jepp DM to get their update?
* The Username?PW I have been using for years suddenly shows "Incorrect Username and/or Password. * Trying to call Jepp support using 800-732-2800 and 303-328-4587 ring to oblivion. :(
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AviSteve
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Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2160 |
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Posted: 02 Nov 2022 at 5:25pm |
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You may want to check back in a while. I just received a message from Jeppesen saying that they "are experiencing technical issues with some of our products, services and communication channels." and that they are working to restore functionality as soon as possible. It also said that phone support is not available at this time, but if you need support please use support.jeppesen.com.
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Steve Lindsley
Avidyne Engineering |
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paulr
Senior Member 
Joined: 24 Jan 2014 Status: Offline Points: 547 |
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Posted: 02 Nov 2022 at 8:52pm |
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Yeah, they are actually having 2 issues (as I saw you note in another thread). One is that they, I assume due to a lack of basic competence, didn't test JDM against any of the betas of macOS Ventura before it shipped. The other is some kind of back-end outage that's rendering them unable to deliver charts, NOTAMs, and other data to subscribers.
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PA23
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Joined: 12 Oct 2019 Location: MMU Status: Offline Points: 292 |
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Posted: 02 Nov 2022 at 11:06pm |
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surprisingly enough I was able to download cycle 2211 this afternoon however my friend was not, his account came back as invalid.
Edited by PA23 - 02 Nov 2022 at 11:06pm |
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nrproces
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Joined: 19 Sep 2016 Location: Marion, MT Status: Offline Points: 142 |
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Posted: 03 Nov 2022 at 9:52am |
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Yes, BIG warning specifically for us MAC users...DO NOT INSTALL VENTURA! It will render your JDM inop...
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Sauce
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PA23
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Joined: 12 Oct 2019 Location: MMU Status: Offline Points: 292 |
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Posted: 03 Nov 2022 at 11:48am |
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Rumors are Jeppesen is being hit with a Ransom Ware attack. https://liveandletsfly.com/boeing-jeppesen-ransomware-attack/ I was lucky enough to be able to download the 2211 datacycle yesterday but I'm not sure if I should be concerned with loading the new database onto the IFD. I'm pretty sure the IFD does not use an embedded Microsoft OS but rather some Unix type kernel, I do believe some of Avidyne's older products do use an imbedded Microsoft OS. @AviSteve I'm assuming (hoping?) the IFD checksums the database files before the IFD overwrites the existing database files so as long as they pass the IFD's muster I should be good to go.
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Dallas90
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Joined: 19 Oct 2022 Location: Texas Status: Offline Points: 63 |
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Posted: 03 Nov 2022 at 1:28pm |
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Jeppesen log in was normal for me. They did issue a message on Sep 26th-Warning: Do NOT update to macOS 13 (Ventura) until further notice
26 SEP 2022 19:16 UTC Testing performed in advance has identified that changes implemented by Apple in the new macOS 13 (Ventura) will cause the current version of JDM to malfunction. JDM will not be able to detect removable storage devices properly, such as SD cards and USB drives, as described in the support article referenced above.
To ensure that you can continue to download and transfer JDM data updates, please do NOT update to macOS 13 (Ventura) until a new version of JDM is available. We will alert you when a new version of JDM is available to install and it is okay to update to macOS 13 (Ventura). |
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AviSteve
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Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2160 |
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Posted: 03 Nov 2022 at 5:27pm |
Good on all fronts. Executables and data files are protected by CRCs at multiple points. DSFs are also protected using CRCs.
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Steve Lindsley
Avidyne Engineering |
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HenryM
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Joined: 13 Oct 2017 Location: Texas Status: Offline Points: 486 |
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Posted: 07 Nov 2022 at 5:27am |
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I upgraded to Ventura and JDM seems to operate normally on my 2021 iMac. I have another Mac that I did not upgrade, just in case I run into problems later.
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paulr
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Joined: 24 Jan 2014 Status: Offline Points: 547 |
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Posted: 07 Nov 2022 at 9:12am |
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I'm now having a new fun problem on my two macOS Ventura machines-- the app hangs and then eventually produces an error saying that the JDM server couldn't run. This is not the same as the USB-device-detection issue that Jepp originally reported; it's new since their incident.
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pburger
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Joined: 26 Dec 2013 Location: United States Status: Offline Points: 406 |
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Posted: 07 Nov 2022 at 6:41pm |
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FWIW,
I was able to download the database for my 540 yesterday with no problems (the day before it wouldn't take my username & password). Maybe they paid the ransom...
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PA23 wrote: