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Another Jepp Question |
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Rangemaster_Tango 
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Joined: 13 Feb 2018 Location: USA Status: Offline Points: 16 |
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 Topic: Another Jepp QuestionPosted: 12 Sep 2018 at 3:32pm |
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Get in line woody0...this forum is filled with people with sub par experiences with Jepp.
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woody0
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Posted: 12 Sep 2018 at 2:20pm |
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You're right, it was CMAX...
Since I posted this, she e-mailed me back and said that 'based on my serial number', I should be able to download it through JDM. Even though I asked her last night specifically why I didn't see the chart option in JDM. WOW - I would buy a subscription from literally ANYONE that would compete with Jepp at this point.
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M20J N4702H (F45)
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AviSteve
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Posted: 12 Sep 2018 at 2:14pm |
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Could she have said "CMax" code versus "CSX"? If so, I think she sold you a subscription for an EX5000 MFD. You need to call them back and have them correct their mistake.
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Steve Lindsley
Avidyne Engineering |
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woody0
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Posted: 12 Sep 2018 at 1:51pm |
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I have a new Jepp issue that seems really bizarre to me, and wanted to confirm. My Mooney was stranded in Delaware for about 6 months after and engine failure, so I cancelled the IFD540 subscription while it was down. I tried to renew it online before flying it back home, (of course on a Sunday when they are closed) but credit card processing is down on their web site - 2 different reps told me that it would be down until summer 2019.... really???
Anyway - I finally spoke to a rep that took an hour to renew the nav, obstacle, and the Florida charts subscription. I initially downloaded all 3 via jdm, but the 540 barfed on the chart file. Thinking it was a corrupted file, I called and had them reset the download, but now on JDM, I do not show a chart download. When I called, she said I was sold a 'mobile only' chart subscription, so she charged me a few more dollars and gave me a 'CSX' code to pair my device with a Jepp code she supplied. I'm supposed to now take the code she gave me, and my serial number of the IFD540 to get a new code. The problem is the web site needs an 8 character serial number and my IFD540 has a 10 character serial number. I then need to enter the new 'CSX' code into my 540 where the charts will then magically appear. Is it me, or did she sell me a subscription for something other than an IFD540? I am on an older base software version 10.1.2.0 as I'm waiting for my local shop to get the latest version.. |
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M20J N4702H (F45)
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PeterC
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Posted: 28 Aug 2018 at 1:50pm |
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I spoke with Jepp. According to them, I need a separate download for each aircraft, separate usb key. I only had one IFD registered with them (but I had a double set of download files?). They changed the profile (no charge) and reset the counter. So I need a USB for each device. Oh well. The other thing I have to keep track of is download one set of files to one usb key then download the other set of files to the second usb key.
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Peter - 1977 Cardinal RG C-FJPC - IFD550/540/240/322/605A/Skytrax100, Aspen MAX 2000, Trio A/P
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PeterC
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Posted: 28 Aug 2018 at 11:30am |
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Sorry I should have been more precise. The bundle I meant was the Avidyne bundle which licences the aircraft, not the unit. AviSteve has suggested verifying the tail number in the 540 config which I will do.
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Peter - 1977 Cardinal RG C-FJPC - IFD550/540/240/322/605A/Skytrax100, Aspen MAX 2000, Trio A/P
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LANCE
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Posted: 28 Aug 2018 at 11:27am |
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You mentioned that you bought a "bundle". The bundle might be Charts, Nav, Obstacle and Terrain for one unit. Regardless of what you bought, you can't just download it once on a USB drive and then update both IFDs. If you have two IFDs then you should use two different USB drives. Your Jepp subscription should show both IFDs if you bought a subscription for both.
Edited by LANCE - 28 Aug 2018 at 11:28am |
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AviSteve
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Posted: 28 Aug 2018 at 10:52am |
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It's a longshot, but check to make sure the tail number in your 540 matches the tail number in your 550.
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Steve Lindsley
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PeterC
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Posted: 28 Aug 2018 at 10:38am |
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I just downloaded the latest cycle and tried to install in my Cardinal. the 550 went fine first, and when I tried to put the key in the 540, I got a licence count exceeded error. I have the Avidyne bundle, so I should be covered, right? I assume I have to call Jeppesen (ugh). Anyone solve this another way?
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Peter - 1977 Cardinal RG C-FJPC - IFD550/540/240/322/605A/Skytrax100, Aspen MAX 2000, Trio A/P
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oskrypuch
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Posted: 04 Aug 2018 at 6:26pm |
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Canadian data/charts are a good multiple compared to the US, but from what I've seen the Euro prices are out of this world. Perhaps in your shoes I might do the same. * Orest |
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chflyer
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Posted: 04 Aug 2018 at 4:46pm |
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Nice that you an afford it. It would cost me an additional €700+ to get those charts on my IFD Europe subscription. Very expensive suspenders! I prefer to keep the free versions of the charts (non-Jepp) available as backup, even if it means a different chart format per country compared to the Jepp standardization of my FF subscription. The gold-plated Jepp backup isn't needed often enough for my taste to justify the extra cost.
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Vince
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Bob H
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Posted: 24 Jul 2018 at 3:13pm |
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I like the chart loaded on the IFD540. I do not toggle through pages to access information. I load the entire chart ("VIEW ALL"), zoom-in to about 2.0, and then have whatever I want by just swiping around. It works quite well and is readable. So, while I do prefer to use the IFD100 to do approach briefings, the IFD540 provides good usable redundancy. Also, Like Orest, I like to see the flight plan overlaid on the chart to confirm where the FP will take me and what the required altitudes are. Of course, I can do this all on the IFD100, but there are times when I'm just not bothering with another device or I may not even have it with me. I have one subscription to maintain, Jeppesen, with redundant options on IFD540, IFD100, and a computer. I can also print hard copies or have a trip kit on a thumb drive with PDF copies for use on any device that I may want. I have the options I need and it all works quite well.
Edited by Bob H - 24 Jul 2018 at 3:14pm |
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Bob
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rolfe_tessem
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Posted: 23 Jul 2018 at 11:32am |
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FWIW, my data point is that I did a chart bundle with just charts for the NE US where I fly. I did it so that I could get the Jepp charts in Foreflight, which is where I use them. I have never actually used them on the 540. If I fly outside the NE, I can deal with the government charts, as much as I hate them...
Rolfe |
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MysticCobra
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Posted: 21 Jul 2018 at 3:37pm |
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I've got multiple dissimilar tablets for chart/plate backup. I don't find the charts in the IFD useful in practice. Different strokes for different folks.
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oskrypuch
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Posted: 21 Jul 2018 at 10:42am |
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I have Jepp charts in multiple places, in the 540, the G* 796 and a tablet (and laptop in the family room). Use each differently, and in a pinch most can sub for another. The Jepp Avidyne bundle gives me all those plates everywhere, and they are all in the same format, even no matter what country. In the 540, I always activate the default plan view of the Jepp chart in the 540. I like seeing the graphical georeferencing and flight plan overlay, and that is what I mainly use it for. With an approach loaded, on landing, the 540 will automatically flip over to the Jepp airport view, which nicely backs up my 796 SafeTaxi view. I would be very leery of having only one source of plates, especially if that source was a general purpose tablet. I'm a belt & suspenders guy. * Orest Edited by oskrypuch - 21 Jul 2018 at 10:44am |
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MysticCobra
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Posted: 21 Jul 2018 at 9:03am |
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You can purchase the 440 bundle, which will come without the charts. It will work with the 540 and 550 just as well.
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ChuckGell
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Posted: 21 Jul 2018 at 12:41am |
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I have always wondered why anyone would use the jepp charts on the 540 in hard IFR, since they are so awkward to read and toggle through pages to access information. This is especially true when compared to the ease of use on my I-Pad with ForeFlight. Would love to lose the charts in the bundled subscription as I am looking at adding a 550 and EX600 in a new panel.
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Chuck Gell
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paulr
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Posted: 16 Apr 2018 at 12:47pm |
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Fun fact: two weeks ago I had Jepp renew me for the 440 bundle, even though I had the 540 bundle before. I still have access to Jepp charts in FF, for no good reason that I can see.
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HenryM
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Posted: 12 Apr 2018 at 9:50pm |
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I heard from a different Jepp rep that took up my cause. This time she claims that the reason there is a 440 bundle of NavData/Obstacles/Terrain (no charts) is that the 440 doesn't display charts. She claims most everybody wants charts for the 540 so there is no similar bundle for it. I'll have to see if I can sweet talk a rep to give me the 440 bundle when it comes time to renew. I certainly don't want charts, regardless of what Jepp thinks.
She did not know anything about what might have been announced at Sun n Fun. She said maybe when their sales people come back next week she'll know more.
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HenryM
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Posted: 03 Apr 2018 at 1:16pm |
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I just talked to Jepp again. I now have an Americas database, and they don't offer any bundles for that. The rep did know about the 440 full US bundle, but claimed it could not be used for the 540. I didn't push it, because I need the Americas bundle a little longer, for a trip I have planned to Mexico.
The rep did say Jepp was talking to Avidyne, and they were wanting to put more bundles together, maybe by Sun'n'Fun or Oshkosh. We'll see if something happens next week. I have a friend with a Garmin 430 NavData subscription (no charts). He was given a free Charts seat to use in ForeFlight. I inquired about that, and that is a Garmin-specific bundle. Hopefully Avidyne can get a similar deal in place. I'd also like to see an Americas NavData, Obstacles and Terrain bundle, not just full US.
Edited by HenryM - 03 Apr 2018 at 1:26pm |
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paulr
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Posted: 03 Apr 2018 at 12:55pm |
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Not sure this is helpful, but I've had the 540 bundle (for which I paid $1100ish the first two years, then $990 last year). My renewal was due today so yesterday I called and spoke to Barbara. I told her I wanted the 440 bundle; she went off and pushed some buttons for a few minutes and came back to tell me the 440 bundle was $580. Sold. "Call 3 times, get 4 different answers" must be their motto.
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AzAv8r
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Posted: 28 Mar 2018 at 11:30pm |
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In circumstances like this (repeated ad-infinitum on this and other forum threads), I'd conclude I'm dealing with someone (or something, an organization named Jeppesen, in this case) that is either incompetent or dishonest.
Does it matter which of those options is the source of the behavior? And we trust them to supply us with data our lives, and those of our loved ones, depend upon??? As I've stated earlier, the moment I have an option other than Jepp, I'll take it. I love my IFD, but it's dependence on the idiots or thieves at Jepp kills the deal. |
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MysticCobra
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Posted: 28 Mar 2018 at 10:17pm |
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I got a similar response from the woman who was assisting me. Since I had several weeks left on my current subscription, she asked me to hold off on completing the transaction while she "tried to get this cleared up on our end". I'm not holding my breath, but if she's unsuccessful in getting a no-charts bundle approved for the 540, I'm going to try to get her to sell me the 440 bundle.
Edited by MysticCobra - 28 Mar 2018 at 10:17pm |
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HenryM
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Posted: 27 Mar 2018 at 3:02pm |
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The rep I talked to at Jeppesen claimed the data is somehow different. They had a 440 bundle but not a 540. He said it was probably an oversight, and he would run it up the flagpole. However, he couldn't sell me a 540 bundle at the 440 price. I already had a subscription so he could tell I have a 540.
It seems confusion reigns at Jeppesen! I see others do have a 440 subscription to use on their 540. I'll look into it when my renewal comes up in October. For the time being, I switched to an Americas NavData and Obstacles subscription because I am traveling to Mexico soon. They claim to not have any bundles for those databases.
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AviSteve
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Posted: 27 Mar 2018 at 2:43pm |
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All IFD-series products use the same data.
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Steve Lindsley
Avidyne Engineering |
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MysticCobra
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Posted: 27 Mar 2018 at 1:59pm |
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Edited by MysticCobra - 27 Mar 2018 at 2:00pm |
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AviSteve
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Posted: 27 Mar 2018 at 9:48am |
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That's a different problem. You can only download the data on a limited number of devices. If I remember correctly, the bundles support up to four mobile devices. If you have run out of seats, you need to deactivate one of the other devices and then you'll be able to load data on the iPad hosting your IFD100 app. Can you account for all of the devices which you have activated?
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Steve Lindsley
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jhbehrens
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Posted: 26 Mar 2018 at 5:07pm |
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I’m sorry Steve but it doesn’t work. I have a navdata, obstacles, IFR and VFR charts subscription for the IFD540 as well as Jeppesen plates on iPad. I cannot load navdata into the IFD100 app as I don’t have iPad plates seats left.
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AviSteve
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Posted: 26 Mar 2018 at 9:41am |
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OK, it was more like halftime than a timeout, but I got it all worked out… In original implementations, Jeppesen had their mobile (i.e. iPad) licensing model tied to the availability of charts. The documentation I had was based on that model. Since that time, they have changed their model such that mobile licensing is independent of charts, thus allowing mobile apps like the IFD100 to access subscriptions that contained only nav data. To be sure everything works as we expected, Jeppesen tested various typical subscriptions, including both bundled and ala carte data, with and without charts. They verified that all of the subscriptions were available on the IFD100 app. They also agreed that it was the right thing to do, so those of you that were worried something might be taken away can now eliminate that worry. The bottom line is that the data you've purchased for your avionics will also be available on your iPad for use with the IFD100. |
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Steve Lindsley
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tony
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Posted: 21 Mar 2018 at 12:12pm |
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Sure wish someone at Avidyne would listen to all these complaints.......it just keeps getting worse, not better. Maybe Avidyne should distribute the nav data instead of Jepp.
Edited by tony - 21 Mar 2018 at 12:13pm |
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HenryM
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Posted: 20 Mar 2018 at 3:38pm |
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I just called JEpp today about changing my IFD540 subscription. Part of the conversation was about bundles. I currently subscribe to NavData and Obstacles. I asked if they had any bundles for my Avidyne system without charts.
The rep initially offered whole US NavData, Obstacles and Terrain for $565 or so (can't remember the exact number), but then he said he misspoke. That they had this bundle for the IFD-440, but did not apply to the 540. He said it was probably an oversight and maybe they will eventually have such a bundle for the 540 too. I sure hope they do. Nav+Obstacles is currently $480+$185 for me. Is there anything Avidyne can do on their side to get Jepp to offer the same IFD-440 bundle for the 540? They also offered me Jepp charts for the iPad for $199 for the US plus an additional $195 for the rest of the Americas. Even the rep said he thought the iPad provided a larger and better presentation than the panel mount navigators.
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94S
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Posted: 09 Mar 2018 at 9:14am |
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+1
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Craig767
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Posted: 09 Mar 2018 at 8:13am |
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Another data point. Have a single IFD 540. Been buying the $480 dollar Nav Data only subscription from Jepp. So far have been able to update both IFD 100 and trainer with this subscription. Coming up for renewal so hope nothing changes.
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compasst
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Posted: 08 Mar 2018 at 1:22am |
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I have charts on my iPad with Foreflight and with fltplan - and I have Jepps on my IFD because the IFD doesn't shut down from overheating during an approach which has happened too many times to count with my iPad. Yes, it is extravagant to have three chart sources, but I when I need a chart, I need it reliably.
I now also have the Jepp charts on Foreflight so I can see the same thing on that as on the IFD. No extra cost with my $1000 package from Jepp for east of the Mississippi coverage - but what a ridiculous price to pay for charts. Back when it was books, my Jepp subscription for the same coverage was nowhere near this much.
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AviSteve
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Posted: 07 Mar 2018 at 10:09am |
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I've been using the latest documented information from Jeppesen that I have, along with consultation with my Jeppesen contact in order to provide guidance on this thread. Based on some of the upthread responses, either I'm getting incorrect information or there's a difference between the documentation and the implementation. Either way, I need to get to the bottom of it rather than continue to add confusion. So I'll call a time out on this thread until I can do that. Please be patient...
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Steve Lindsley
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brou0040
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Posted: 06 Mar 2018 at 11:57pm |
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For the record, below was the position previously. I know I instigated the same conversation last time, but I just want to make sure things haven't changed - in case I ever decide to buy an over-priced single-purpose piece of hardware.
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Cruiser
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Posted: 06 Mar 2018 at 6:44pm |
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I have the IFD540/440 with a Jeppesen navdata sub only (two units) I don't know what "mobile device support" means but I get the navdata downloaded to the iPad IFD100. I can plan and transfer flight plans from the iPad to the panel etc.
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HenryM
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Posted: 06 Mar 2018 at 12:16pm |
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When I open the IFD100, I get the Jepp login screen, and I can download Navdata and obstacles, which is what I'm subscribed to. I can also download the same information to the Avidyne IFD trainer. It might even apply the data to both once you download it in one of the apps. I'll have to check that the next update cycle.
I haven't tried to use the IFD100 with my IFD540. So far, using the 540 alone has been enough. I tend to use Foreflight or WingX Pro on my iPad. My plane is getting its annual inspection. I will play around with the IFD100 after I get it back.
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chflyer
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Posted: 06 Mar 2018 at 10:46am |
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That is a huge negative hit on the IFD100, Steve, and makes it a non-starter for me if I can't even get navdata on it without the bundle.
Jeppesen quoted me >$1000 more for the bundle than I'm paying today for IFD540 navdata plus Jepp charts on ForeFlight (Europe IFR/VFR coverage).... that means just to get charts, obstacles, and terrain on the IFDs. Maybe others can justify that, but for my C172 that puts the IFD100 out of my league.
Edited by chflyer - 06 Mar 2018 at 10:51am |
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Vince
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AviSteve
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Posted: 06 Mar 2018 at 9:40am |
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It's true that as long as the IFD and the IFD100 have the same nav data, flight plans would be shared regardless of any charts. But, you cannot get mobile device support to load your iPad without a bundle, and a bundle includes charts. Without the same nav data, you can still use the IFD100, but it's utility would be limited since flight plans would not be shared.
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Steve Lindsley
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LarryPetro
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Posted: 06 Mar 2018 at 9:29am |
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Thanks, Steve. I had not understood the difference between bundles and a la carte. I had indeed ordered a la carte, after taking into account charts, obstacles, and terrain for my situation. -Larry
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Larry Petro - Columbia 350 @ KFME
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brou0040
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Posted: 06 Mar 2018 at 9:28am |
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I was under the impression that as long as you had the navdata at the same level between the IFD540 and IFD100, they'd sync up even without plates. Are you saying that I'd have to pay for charts to be able to use the IFD100 at all?
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AviSteve
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Posted: 06 Mar 2018 at 9:12am |
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The example I illstrated was for the "Jeppesen Services Suite" bundle. If you ordered your data ala carte, you don't get the benefit of "aircraft pricing" and you'll have to pay for the data that you load into each box. It's entirely possible, given the installed equipment and your needs, that ala carte products would end up being cheaper than a bundle. Remember, though, that the bundle includes obstacle data and terrain (although terrain doesn't change all that often). Charts tend to be the cost driver, so with you having two 440s, thus no need for charts, I can imagine that ala carte may be cheaper. Unfortunately, mobile device support (e.g. IFD100) only comes in a bundle, which includes charts. |
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Steve Lindsley
Avidyne Engineering |
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Catani
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Joined: 21 Jan 2016 Status: Offline Points: 362 |
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Posted: 05 Mar 2018 at 10:10pm |
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Edited by Catani - 05 Mar 2018 at 10:11pm |
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Bob H
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Joined: 26 Jan 2018 Location: NH - KMHT Status: Offline Points: 290 |
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Posted: 05 Mar 2018 at 10:04pm |
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Bob
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brou0040
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Posted: 05 Mar 2018 at 7:54pm |
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More miscommunication by Jepp, everybody gets a different answer. Personally I don't know why anybody would pay for charts on the IFD. I have whole US navdata only and have charts/maps on 2 different tablets.
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HenryM
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Joined: 13 Oct 2017 Location: Texas Status: Offline Points: 486 |
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Posted: 05 Mar 2018 at 6:15pm |
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I only have one IFD-540, so can't comment on how many subscriptions are needed. However, I have a NavData only subscription. Obstacles are also available as an extra-cost option. It seems there are many variations possible and many different subscription prices. The Jepp web site isn't much help.
I don't find the charts (approach plates) all that useful on the IFD and prefer to view them in Foreflight or other EFB on my iPad. When I was talking to their tech support maybe 6 months ago, the charts cost was on the same order of magnitude as the NavData, on top of the NavData price.
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LarryPetro
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Joined: 03 Nov 2011 Location: Washington, DC Status: Offline Points: 66 |
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Posted: 05 Mar 2018 at 6:08pm |
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I do not have a Jepp chart subscription; for charts I use ForeFlight. I have three Jepp subscriptions: NavData Americas for the EX5000 and two NavData IFR Full USA for the IFDs. The Jepp representative attempted to sell me on a chart subscription, which I declined. I was not forceful about paying for the two IFD subscriptions because I was inexperienced with what Jepp service had been negotiated by Avidyne; in my previous plane I had a single IFD550.
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Larry Petro - Columbia 350 @ KFME
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Catani
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Posted: 05 Mar 2018 at 5:47pm |
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LarryPetro
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Posted: 05 Mar 2018 at 3:00pm |
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Steve, As I understand you, I was overcharged by Jeppesen. I have two IFD440s and an EX5000 MFD. I want navdata for these three units and the IFD100 (no Jepp charts). Last August I purchased annual subscriptions for US navdata and was charged 2 * $325 = $650 for the two IFDs and $245 for the EX5000. As I now understand you, I should have been charged only $325 + $245, and each update cycle JDM will give me 2 downloads for the IFDs and 1 for the EX5000. Correct? Thanks. -Larry
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Larry Petro - Columbia 350 @ KFME
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woody0 wrote: